About Us Canadian Watch and Jewelry Services

Starting as a small watch servicing company in 1954, On Time now operates watch & jewelry services for 30 Hudson’s Bay locations in western Canada.

Our Story

Our Story

After completing a 5-year watchmaker apprenticeship in 1954, and then opening a watch service store in New Zealand, David, together with his wife Della and 4 young children, immigrated to Australia where David became the Assistant Plant Manager at Timex.

David was soon offered the General Manager position for Timex Canada, which he accepted and moved his family again to Toronto, Canada in 1975.

In 1979 David and Della started their own watch service business, initially acting as the main Bulova service centre for 664 jewellery stores Canada-wide.

David and Della then secured the watch and jewellery service contract for all Woodward’s stores across Western Canada and once again moved the family, this time to Vancouver, B.C., where their continued excellence quickly secured them the contract for Eaton’s stores across Canada.

A few years later, when Woodward’s was acquired by Hudson’s Bay, David and Della continued to expand the business and formed ‘On Time Service Corp.’, as it’s known today.

With their proven success, On Time Service Corp secured the Western Canada service contract with Hudson’s Bay and today operates the Watch & Jewellery Services for 30 Hudson’s Bay locations from Winnipeg, MB to Victoria, BC. Visit a Watch & Jewelry Repair @ Hudson’s Bay location for all your watch & jewelry service needs.

Our Ideology

Our Ideology

At On Time, we understand your watches and jewellery are precious: Family heirlooms, anniversary presents, graduation gifts, and any of the many other reasons your watches and jewellery aren’t simply replaceable.

We treat each piece we receive with the utmost care. From careful handling, protection, and tracking when dropped off at the store, to our own hired and vetted pickup / delivery staff, to our expert watch service technicians at our workshop with a combined 200+ years of watch service and repair experience.

Every step of the way we aim to treat your watches and jewellery even better than you do, and our goal is 100% satisfaction when your piece is returned to you.