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Contact Us

    Send a Message

    Have questions about our services or products, or about your watch or jewelry repair requirements? We are happy to help. Simply submit your question below and we will respond as promptly as possible, within one business day. To check the status of your watch or jewelry repair already in progress, please visit our Status Query page >

    Get in touch

    Suite 252 - 5489 Byrne Road, Burnaby, BC V5J 3J1, Canada

    604-688-5317

    info@ontimeservice.co

    Retail Operating Hours:
    Mon - Thu: 7:30 a.m. – 3:00 p.m.
    Fri: 7:30 a.m. - 12:00 p.m.
    Closed Sat, Sun and
    all Statutory Holidays