Jewellery Repairs
& Services

Whether you’ve inherited a piece, purchased from an estate sale, or your own ring no longer fits quite right, On Time offers expert ring resizing to ensure every ring fits comfortably and securely—just as it should.

We Resize:

• Silver rings

• Gold rings (10K, 14K, 18K)

• Platinum rings

• Rings with or without stones

Our Services Include:

• Resizing Down – Removing excess metal and seamlessly rejoining the band

• Resizing Up – Carefully adding matching metal to achieve the perfect fit

• Full and Half Shank Repairs – Reinforce thinning bands or repair fractures in the lower shank

Don’t risk losing a cherished piece or leaving it tucked away. Trust our experienced jewellers to restore both comfort and confidence—with precision and care.

There’s nothing worse than looking down and realizing your gemstone is gone. Worn or damaged claws and tips are often to blame—and your hands go through a lot. From everyday errands to outdoor adventures, rings endure more stress than most other jewellery.

We specialize in ring claw repair and replacement to keep your gemstones secure and your favourite rings protected.

Watch for These Warning Signs:

• Claws feel sharp or rough

• Ring snags on clothing or hair

• Prongs appear bent or misshapen

• Discolouration or visible wear

If one claw is worn, chances are the rest are too. That’s why we recommend full claw and tip replacement when wear is detected—to prevent loss and ensure long-term durability.

At On Time, we treat every repair with the care your jewellery deserves. Let our expert jewellers secure your stones and restore your peace of mind.

Chains take a beating—from tugging, twisting, and getting caught on clothing, it's no wonder links stretch or break over time. But you don’t need to retire your favourite pendant or buy a new piece. At On Time, we provide expert chain repair and clasp replacement for all chain styles and metals.

We Repair:

• Cable, box, and anchor chains

• Figaro, rolo, foxtail, and gourmette styles

• Infinity, trace, prince of whales, and more

Our process starts with identifying the damage—whether it’s a broken link, stretched loop, or worn clasp. We examine surrounding areas for early wear and make preventive repairs where needed to protect the whole piece.

Our Services Include:

• Loop reformation and reattachment

• Sourcing and installing exact-match links or clasps

• Precision jewellery soldering with clean, seamless joins

Delicate link work takes experience, patience, and steady hands—and that’s exactly what our skilled jewellers bring to every repair. Whatever the issue, we’ll return your chain to secure, beautiful condition.

Custom Ring Design – Including One-of-a-Kind Engagement Rings

Some rings just can’t be found on a shelf—and that’s exactly where we come in. At On Time Service, we specialize in custom ring design that reflects your unique story, style, and sentiment. Whether you're creating a statement piece or designing the perfect engagement ring, we’re here to guide you every step of the way.

From selecting the metal and stone to finalizing the setting and silhouette, our experienced jewellers turn ideas into heirlooms. The process begins with a personal consultation to explore your vision. We then develop a concept, create detailed models, and refine every angle before casting begins.

Once approved, your design is brought to life using advanced techniques and expert craftsmanship. Our jewellers carefully build, set, and polish your piece to perfection, with quality checks at every step.

Designing a custom engagement ring or signature piece doesn’t need to feel overwhelming. At On Time, we make it exciting—and entirely personal. Bring us your inspiration, and we’ll create something unforgettable.

White gold is loved for its clean, brilliant finish—but over time, even the most treasured pieces can lose their lustre. Everyday wear, exposure to lotions and soaps, and natural friction can cause the surface to dull, fade, or show yellow undertones.

That’s where our rhodium plating services come in. Rhodium is a rare, reflective metal applied as a thin layer over white gold to enhance its brightness and durability. Most white gold jewellery you see today is rhodium-plated—and when that layer wears away, it's time to replate.

At On Time, white gold jewellery restoration is part of our daily craft. Our replating process includes:

• A thorough cleaning to remove surface residue

• Expert polishing to smooth and prep the metal

• Precise rhodium application for even, brilliant coverage

• Final inspection to ensure flawless finish and lasting shine

Whether it’s a favourite ring, necklace, or bracelet, we can restore your white gold piece to its original brilliance—often making it look better than new.

Bring your jewellery in for an expert assessment, and let On Time bring back the shine you remember.

Whether you're insuring a new engagement ring, assessing a family heirloom, or simply curious about what’s in that old jewellery box, a professional appraisal provides clarity—and peace of mind.

At On Time, we offer expert jewellery appraisals for rings, necklaces, bracelets, and more. Our experienced jewellers assess every piece with precision, examining stones, settings, and metals to determine current market value.

Using the Jewellery Appraisal Guidelines set by the Canadian Jewellers Association, our process includes:

• A full review of the item’s condition and craftsmanship

• Detailed analysis of the gemstone quality, cut, clarity, and carat weight

• Evaluation of metal type, purity, and setting style

• Pricing based on up-to-date market comparisons and replacement value

Every appraisal comes with a comprehensive written report outlining how the value was determined. These reports use recognized industry grading systems and terminology—suitable for insurance, estate planning, resale, or personal documentation.

Most appraisals are used to establish replacement value for insurance, which often exceeds the original purchase price. That ensures you’ll be properly compensated should your jewellery be lost, stolen, or damaged.

From antique treasures to newly acquired pieces, our appraisals are designed to protect what matters most—with accuracy, transparency, and care.