Watch Repair, Reinvented

Quote. Ship. Pay. Track. Our one-of-a-kind online service turns a complex process into a premium, effortless experience.

With our exclusive online service, you can get an instant quote, print your shipping label, and watch your timepiece’s journey unfold from the moment it leaves your hands to the moment it’s returned, fully restored. Every step—shipping, tracking, payment, and repair updates—lives inside our sleek, one-of-a-kind web application. It’s everything you need, all in one place, built for watch owners who expect nothing less than precision and convenience.

The only time you’ll need to leave home is to drop your watch at FedEx—and even that’s easy. Your instant quote includes fully insured shipping, and we provide a pre-paid label so all you have to do is hand it over at your nearest FedEx location

How Does Mail-In Watch Repair Work?

Get a Quote

Submit your watch details for an all-inclusive quote. Approve it to receive your pre-paid shipping label.

Send us your Watch

Pack your timepiece, attach the pre-paid label, and drop it at any FedEx™ in Canada—it’ll reach our technicians within hours.

Technician Review

Our technicians inspect your timepiece, confirm repairs, and provide your expected return date before work begins.

Repair & Service

Our team handles your timepiece with the utmost care, restoring it in our state-of-the-art workshop and ensuring it’s back in your hands as quickly as possible.

Payment & Return

When your service is complete, we’ll email your balance. Once payment is received, your watch is shipped directly to your home - it’s that easy.

Your Certified Watch Repair Experts

Our watch repair experts are certified by some of the world’s most prestigious brands, ensuring every service meets the highest standards. Trusted by top watch manufacturers, we deliver precision, care, and craftsmanship you can count on.

Our Happy Customers

We've been servicing Canadians across the retail landscape since 1979. We strive to complete all watch and jewellery service and repairs in a timely manner, and ensure that each cherished treasure in our care is returned in even better condition than we received it.
Focused Businessman on His Morning Routine
Kyle Peters

“Went to HBC metrotown watch repair on a busy Sunday for a battery change/sizing. The young lady was quick, proficient, and very nice to talk to. I will definitely be back in the future for all watch services.”

Abhinav Gautam

“Awesome experience. The staff is really professional and friendly. The turnaround time is also really fast. Will definitely recommend them for any sort of repairs to jewellery etc.”

Don Falconer

“The wizards at On Time Service fixed an old watch I had had sitting in a drawer at home for 20 years - and they did it in no time at all and for an extremely reasonable price. Five stars all the way!!”

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